Reference

Legal Framework for Your raja mania Account

raja mania operates under a clear legal posture designed for Indonesia — covering your account rights, data handling, and access conditions where local law permits.

Akun & Hak PenggunaKebijakan Privasi DataDANA, OVO, GoPay, QRISKontak Hukum 24 JamYurisdiksi & Akses

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What Our Legal Terms Actually Cover

raja mania Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account on raja mania is governed by terms that address three core areas: eligibility and access (which depends on local law), financial transactions, and data retention. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is logged against your account ID and held

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in accordance with our retention schedule — currently 36 months from last activity. We do not sell transaction records to third parties. Account eligibility is assessed at registration and again at each withdrawal request; any jurisdiction-related restriction is communicated to you by our compliance team via
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live chat or email before funds are affected. If our terms change, we notify you at least 14 days in advance through the email address on your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

JALUR KONTAK HUKUM

How to Reach Us on Legal Matters

For any legal query — account access disputes, data requests, or policy clarifications — our compliance-trained support team is available around the clock. You can reach us through live chat directly from your account dashboard, or by email if your query requires a written record. Players in Semarang and across Indonesia typically receive an initial response within two hours during standard business windows.

Team online

Live Chat Akun

Access live chat from your account dashboard any time, 24 hours a day, seven days a week. Legal and compliance queries are routed to a dedicated team separate from general support, with documented response trails.

Email Hukum

Send formal legal requests — data access, account history, or policy disputes — to our compliance email. We aim to acknowledge within two business hours and resolve within five working days.

Pusat Bantuan Akun

Our account help centre logs every interaction so you always have a reference number. Use this channel for written confirmation of any legal decision affecting your account balance or access status.

PRAKTIK KEAMANAN AKUN

How We Handle Data, Cookies and Account Security

We have structured our internal practices around six concrete pillars so you can verify exactly how your information is stored, accessed and deleted upon request.

Penyimpanan Data

Account data is stored on encrypted servers with access restricted to verified compliance staff. Retention runs 36 months from your last login; after that, personal identifiers are anonymised unless a dispute is active.

Kebijakan Cookie

We use functional and analytics cookies only. No advertising cookies are placed without your explicit consent. You can review and withdraw cookie consent at any time through the privacy settings panel in your account.

Keamanan Akun

Every login is checked against your registered device fingerprint and IP region. Unusual access — such as a new device or an unexpected region — triggers a verification step before your account becomes active.

Permintaan Penghapusan

You can request full deletion of your personal data by submitting a written request via compliance email. We process deletion within 10 working days and send a confirmation once your identifiers are removed from active systems.

Kontak Perubahan Data

If your registered name, email or DANA, OVO, GoPay or QRIS account details change, notify us through live chat with supporting documentation. Updates are applied within one business day to keep your transaction records accurate.

Rekam Jejak Penarikan

Every withdrawal request generates a compliance log entry tied to your account ID. This log is available to you on request and serves as the authoritative record if a payout dispute arises between you and raja mania.

Your Legal Questions, Answered Directly

The questions below reflect what you are most likely to ask when reviewing our legal terms. Each answer is specific to how raja mania operates for Indonesian accounts — not a generic policy statement.

Access to your account and eligibility to transact depends on local law. We assess your jurisdiction at registration and at each withdrawal. Our compliance team communicates any restriction directly to you before it affects your account.

We retain account data, including DANA, OVO, GoPay and QRIS transaction logs, for 36 months from your last activity. After that period, personal identifiers are anonymised unless a dispute or legal obligation requires us to retain them longer.

Yes. Submit a data access request via compliance email. We aim to deliver a full data export within five working days. The export covers account history, transaction records and any communication logs tied to your registered account ID.

Closing your account triggers a deletion workflow. Personal identifiers are removed within 10 working days. Financial transaction logs are anonymised but retained for our mandatory audit period, as required under our operating obligations where local law permits.

We notify you by email at least 14 days before any material change to our terms takes effect. The notification is sent to the email address registered on your account, so keeping that detail current ensures you never miss a policy update.

Contact us immediately through live chat from any device. Our security team can freeze account activity, review the device fingerprint log, and issue a new access credential within one hour of your report being received and verified.

No. Payment method details linked to your account — whether DANA, OVO, GoPay or QRIS — are never sold or transferred to third parties. They are used solely to process your deposits and withdrawals within our encrypted payment system.

Legal Framework for Your raja mania Account

How to Reach Us on Legal Matters

Live Chat Akun

Email Hukum

Pusat Bantuan Akun

How We Handle Data, Cookies and Account Security

Penyimpanan Data

Kebijakan Cookie

Keamanan Akun

Permintaan Penghapusan

Kontak Perubahan Data

Rekam Jejak Penarikan

Your Legal Questions, Answered Directly

01 Does Indonesian law affect whether I can open an account on raja mania?

02 How long does raja mania keep my personal and financial data?

03 Can I request a copy of all data raja mania holds on my account?

04 What happens to my data if I close my account?

05 How will I know if the legal terms change?

06 What should I do if I believe my account was accessed without my permission?

07 Are my OVO, GoPay or QRIS payment details shared with any third party?

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